Warranty and Returns

We handpicked each of our products (with our best furry friends in mind) and stand behind our products 100%. But we understand that there may be occasions where the item did not meet your expectations or that you accidentally ordered the wrong product or you simply would prefer a different colour. For whatever reason, our return policy is designed to make it easy for you to exchange or return any item that is new, unused condition.


See Sawyer Run offers a 30 Day Return Policy for all online purchases from the purchase date or delivery date, whichever is later.

Merchandise must be clean, unworn, unwashed, in original condition with tags still attached and/or packaging intact. Discontinued, final sale, used or damaged products are not eligible for return and will not be accepted. 

Please note that we are not responsible for return shipping fees.

IMPORTANT for the Ruffwear Load-Up Harness and the Ruffwear Doubleback Harness... Do not remove the orange "warning" label which is located on the load point loop marked with the word "ATTACH". Once the label is removed, the harness cannot be returned.

Your item can be shipped to the address below. Please include a copy of your invoice inside the package as reference to initiate the refund upon an approved inspection. 

See Sawyer Run
PO Box 3292
Meaford, ON
N4L 1A5 

As an option so you can monitor your package while enroute and have peace of mind, you can send the return package with a tracking number and insurance (but there may be an additional cost).


Once a returned item is approved by inspection, a refund will be issued to the original form of payment. Reminder: Shipping charges are not eligible for refunds.


If you’d like to exchange your item(s), it's best to proceed with a return for a refund AND place a new order. This will help ensure that you'll receive your item(s) faster. Once we receive your return and based on passing an inspection, we will issue a full refund (excluding shipping fees).



Ruffwear is committed to making the best dog gear - and guarantees against defects in materials and craftsmanship. But we understand that unexpected defects may appear from time to time. As such, we work closely with Ruffwear to offer a seamless warranty process. 

If you have received a Ruffwear item that you suspect has a defect, please click the link below. It will direct you to a form to fill out for Ruffwear to review and approve.

When filling out the form, you will be asked where your item was purchased from...

Store Name: See Sawyer Run
Store City: Meaford
Store Region: Ontario
Store Country: Canada

Ruffwear Warranty: www.ruffwear.com/pages/our-guarantee



If you have a question regarding returns, exchanges, or warranties, please email us at customerservice@seesawyerrun.com with your order number.