We handpicked each of our products (with our best furry friends in mind) and stand behind our products 100%. But we understand that there may be occasions where the item did not meet your expectations or that you accidentally ordered the wrong product or you simply would prefer a different colour. For whatever reason, our return policy is designed to make it easy for you to exchange or return an item that is in new, unused condition.
See Sawyer Run offers a 30 day return policy for all online purchases from the purchase date or delivery date, whichever is later.
All merchandise must be clean, unworn, unwashed, in original condition with tags still attached and/or packaging intact.
Discontinued, used or damaged products are not eligible for return and will not be accepted.
All returns and exchanges are subject to a $5.00 restocking fee. This restocking fee is a flat fee and is charged per order, not for each item within an order. This restocking fee will be reflected in your return amount. For example, a return for $100.00 will equate to a return value of $95.00.
Please note shipping charges are not covered in the exchange or eligible for refunds.
All exchanges are pending stock availability.
We kindly ask you to include your sales receipt in the parcel.
ONLINE RETURN PROCESS
To send your item(s) back to See Sawyer Run, please contact us prior to sending any items back so that we can review the process with you and send you instructions by email for your reference. Part of that process will include you sending your parcel with a tracking number and "Do Not Safe Drop" indicated. Once we receive your parcel, we will inspect the returned item(s) and, upon approval, process the return within 2 business days.
If you have a question regarding returns, exchanges, or warranties, please contact us at customerservice@seesawyerrun.